Shipping

For a timely delivery before the holidays, please order by the following dates:

Custom designs, 2 Day Air: December 1st, 12pm PST
Custom designs, Overnight Air: December 2nd, 12pm PST
Made-to-order designs, 2 Day Air: December 11th, 12pm PST
Made-to-order designs, Overnight Air: December 12th, 12pm PST
Ready-to-ship designs, Ground: December 15th, 12pm PST
Ready-to-ship designs, 2 Day Air: December 20th, 12pm PST
Ready-to-ship designs, Overnight Air: December 21st, 12pm PST

Custom designs: November 28th
Made-to-order designs: December 6th
Ready-to-ship designs: December 15th

Custom designs: November 29th
Made-to-order designs: December 7th
Ready-to-ship designs: December 16th

The status of a product and an estimated ship by date for each design is provided on the product page. You can expect in-stock jewelry and loose diamond purchases to ship within 2 business days.

VRAI does not deliver on weekends or holidays. Orders cannot be shipped to a P.O. box.

We ship to the following countries:

North America: United States of America, Canada

Europe: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, Sweden, Norway, Slovenia, Slovakia, Switzerland, United Kingdom.

Other international shipments: Australia, Japan, Singapore, South Korea, United Arab Emirates.

NORTH AMERICA

All orders over $500 USD, made to order jewelry, engagement rings and wedding bands require a signature upon delivery. Please refer to our FAQ for updated information from our shipping carriers.

US Ground Delivery

• VRAI offers complimentary US standard delivery (5-7 business days) for all orders.

2-Business Day Delivery

• All made to order jewelry, engagement and wedding designs ship via complimentary two business day delivery service.
• All orders over $700 USD ship via complimentary two business day delivery.
• Two business day delivery service is available for a flat rate of $30 USD for all in-stock orders under $700.

Overnight Delivery

• Overnight delivery service is available for a flat fee of $50 USD.
• All orders over $10,000 USD ship via complimentary overnight delivery.

USPS Priority Mail

• All orders shipping to Puerto Rico, Guam and APO addresses ship via complimentary USPS Priority Mail

• All orders ship through FedEx International Priority (2-5 business days).
• We offer free shipping on all orders over CA$600.
• Orders under CA$600 ship for a flat fee of CA$35.
• Duties included. Taxes are applied at check-out according to the province of the shipping address.

EUROPE

• All European orders ship through FedEx International Priority: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, Sweden, Norway, Slovenia, Slovakia, Switzerland, United Kingdom.
• We offer free shipping on all orders over €500/£350.
• Orders under €500/£350 ship for a flat fee of €35/£30.
• All prices for the countries of the European Union and the United Kingdom are inclusive of the applicable statutory value added tax (VAT) rate and duties, there are no additional charges upon delivery.

• The customer is the importer of record, which means that taxes and duties are calculated and collected at checkout.
• There are no additional charges upon delivery.

OTHER INTERNATIONAL SHIPMENTS

• International orders from Australia, Japan, Singapore, South Korea and the United Arab Emirates ship with FedEx International Priority (2-5 business days).
• Taxes and duties are calculated and collected at checkout. There are no additional charges upon delivery.
• For shipments to China, Macau, Taiwan and Hong Kong, please visit http://www.vrai.cn/

• All orders over $500 USD, made to order jewelry, engagement rings and wedding bands require a signature upon delivery.
• European and international orders always require a signature upon delivery.
• Please refer to our FAQ for updated information from our shipping carriers.

• Each customer is limited to one complimentary Ring Sizer
• Ring Sizers ordered within the US and UK ship for free. They ship without tracking and will arrive within 10 business days.
• Shipping fees for international Ring Sizer orders will be calculated and collected at checkout.

Last revised on November 30, 2022